Some items cannot be returned or refunded. These include (but are not limited to):
Customised or personalised items (e.g., engraved items)
Items clearly marked as “Final Sale” or “Non-returnable” at purchase
Items that are sealed for hygiene purposes (e.g., certain undergarments, if applicable) once their seal is broken
Digital products or downloadable content once delivered
We will clearly mark such items at the time of purchase.Return Process
To initiate a return, please contact our Customer Service team at[return@xsoot.com]or via our online portal with your order number and reason for return.
Once your return is approved, we will provide you with aReturn Merchandise Authorization (RMA)or return label.
Pack the item securely in its original packaging, include any accessories, and clearly label it with the RMA (if provided).
Ship the item back to the address specified by us. You may be responsible for shipping costs unless the return is due to a defective or incorrect item.
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